Customer Service Agent | Hymix, Gold Coast at Hymix Australia

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

65000.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Resilience, Adaptability, Technology Utilization

Industry

Wholesale Building Materials

Description

Customer Support Agent | Hymix Hymix have an opportunity for a reliable and conscientious individual with a passion for customer service to join our Customer Service team in Southport! We are a company that provide premium concrete products and lead the industry in innovative concrete solutions. With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success. Reporting directly to the Agent Team Coordinator, your team are responsible for delivering a high level of customer service. You pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers. If your application is successful, you will be invited for a video interview, if this isn't an option for you, please let us know when we send you the video link. In your new role, you will: Deliver a great customer experience. Earn a salary of $60-65K + Handle a range of inbound customer calls from around Australia. Answer calls and effectively manage customer orders for concrete and aggregate products. Work within a team of 4/5. Be on the 7am-3pm shift each day. This role is a great fit for you, if: You have previous customer service experience. You have a passion for delivering remarkable customer service and great results. You are a natural problem solver. You have a high level of resilience and adaptability to changing situations. You enjoy utilising advanced technology. What we offer: Flexible working hours Job security Be part of highly recognised global brand name and growing organisation. Ongoing career and development opportunities Work Laptop to enable working from home options. Hymix is proud of our culturally diverse and inclusive workforce. We encourage applications from the Aboriginal and Torres Strait Islander community, and people from every culture, gender and sexuality identity, age and ethnic background. Our vision is to be Australia’s most trusted concrete supplier. It’s a big vision and we can’t do it alone. You will have access to personalised professional development programs, ongoing safety training and an array of lifestyle based perks such as health and wellness benefits, and flexible working hours.

Responsibilities

Deliver a great customer experience and manage inbound customer calls effectively. Handle customer orders for concrete and aggregate products while working within a team.