Customer Service Agent - Italian speaker (m/f/d) at SIXT

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian, English, Customer Contact, Professional Communication, Friendly Manner, Team Player, Communication Skills, Organizational Skills, MS-Office, Outlook, Word, Excel, Call Center, BPO Environment, Problem Solving

Industry

Travel Arrangements

Description

Job Description WE ARE GROWING FURTHER and we are looking for YOU! Would you like to ensure that Harry and Megan can take all of their furniture to their first flat together, without anything getting broken? Or give Family Smith a memorable holiday experience when they are traveling with their children for the first time? Or help Ms. Meyers get to her business meeting on time? Join our international service & sales team, and help us provide a premium service to our customers as Italian speaking Customer Service Agent (m/f/d), so that they will keep coming back to us. Have you already had the opportunity to gain experience in a call center environment? Perfect, then get started right away. Sounds interesting? Then apply, and support our service & sales team as a Italian Customer Service Agent (m/f/d) and please send us your application documents in English. YOUR ROLE AT SIXT You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices You assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem You always have a sympathetic ear, and you advise our customers over the phone and via email We are big on team spirit - that's why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty YOUR SKILLS MATTER Language You are fluent/native in Italian and English (written & spoken) and have an understandable and clear way to speak and express yourself Experience You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner. You already have some experience in customer service, working in a call center or BPO environment Interpersonal Excellence You are a reliable team player with strong communication and organizational skills, thrive under pressure, and remain flexible and dependable - even in a dynamic shift-based work environment Team spirit You like to work in international teams and appreciate the exchange with colleagues Tools You are practiced in using MS-Office programs – especially Outlook, Word, and Excel WHAT WE OFFER Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year Work-Life Balance Benefit from a hybrid working model with no dress code Permanent Contract & Bonus Enjoy a permanent employment contract with performance-related bonuses that reward your contribution Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts Training & Development Participate in training programs designed for your personal growth and development Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Legal Entity: Sixt GmbH

Responsibilities

The role involves being the first point of contact for customers, advising them on bookings, rental agreements, complaints, and invoices via phone and email. Agents will also assist customers with online booking systems, offer full-service packages, and collaborate with other departments to enhance customer satisfaction.