Customer Service Agent (Italian-speaking) Temporary 12 Weeks (Startdate: 13 at H&M Group

Maastricht, Limburg, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

2261.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Active Listening, Problem Solving, Time Management, Adaptability, Microsoft Applications, SAP, Flexibility, Multitasking

Industry

Retail

Description

Job Description WHAT YOU`LL DO As a Customer Service Agent, you will be working at the heart of our fast-paced fashion business by being the first point of contact for our customers every day. You will make our customers happy by answering questions about their online orders, our products, our stores & more. In this position you will work mainly in our Customer Service Center in Maastricht. You: communicate effectively with customers via calls, emails, and live chats in italian, providing support and assistance. actively listen to customers and provide clear and thoughtful responses to ensure their satisfaction. report our customers’ feedback to the relevant department to find solutions and foster loyalty. be an ambassador for the brand and its values in all interactions. Would you like to learn more about the role of Customer Service Agent? Listen to our Job cast episode and hear more about the job firsthand – directly from our team: First Line Agent . As soon as you click on the link you will leave our site and be redirected to Spotify. You can find Spotify AB’s privacy policy here: Privacybeleid - Spotify WHO YOU ARE We are looking for talents with ... genuine passion for delivering outstanding customer experiences. a residence in or around Maastricht (35km) And talents who ... demonstrate excellent written and spoken communication skills in italian (C1) have positive attitude in all interactions, ability to manage time pressure and adapt to changing priorities. possess computer skills: a good knowledge of Microsoft applications and/or SAP is a plus are flexible for shifts and weekend and able to handle multiple customers or platforms simultaneously. WHO WE ARE The H&M Group is a global company with strong fashion brands and innovative business lines. We believe that outstanding design, affordable prices and sustainable solutions do not have to be mutually exclusive. Our customers are at the center of all our decisions. Our company culture is shaped by thousands of passionate and talented team members. Together, we use our scale and knowledge to lead the fashion industry towards a more inclusive and sustainable future. WHY YOU'LL LOVE WORKING HERE We pride ourselves on being a vibrant and open company. Our teams benefit from attractive benefits and diverse development opportunities worldwide. 20% Employee discount on all our products and brands HIP - H&M Incentive Program (bonus program) Employee Assistance Program (support services for employees) Corporate Benefits (exclusive discounts for many brands) Company pension scheme You can choose to work part-time or full-time, from 21 hours up to 35 hours per week on average. (Start date is 13.10.2025) Gross salary depending on your contract €1.356,76 - 2.261,51 per month JOIN US Our strength and uniqueness lies in many things - in our inclusive culture, our strong values and our development opportunities. But above all, it is our teams that make us what we are. *You can find more information on the processing of your personal data in our data protection notice. **We strive for a fair and equal process and ask you not to include a cover letter with your application, as these often contain information that can easily lead to unintended bias.

Responsibilities

As a Customer Service Agent, you will be the first point of contact for customers, answering questions about online orders and products. You will actively listen to customers and provide thoughtful responses to ensure their satisfaction.