CUSTOMER SERVICE AGENT

Location:West Palm Beach, FL, US, 33406
Flexible Work Arrangement: Onsite
Job Category: Customer Standards & Services
Career Level: Graduate / Entry Level
Requisition Id: 4475
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

POSITION SUMMARY

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.
The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00-$19.00 per hour.
The current available shift is 3:00PM-11:00PM

MINIMUM REQUIREMENTS

• High School Diploma/GED
• Ability to read and communicate in English
• Ability to work flexible schedules and in various weather conditions
• Must obtain an Airport ID Badge within 30 days of employment
• Must have a valid drivers license

• Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
• Resolves customer inquiries and complaints fairly and effectively
• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
• Recommends and implements programs to support customer needs
• Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
• Complies with all relevant airport and Jet Aviation policies, regulations, and laws
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
• Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines