ABOUT THE ROLE

Are you passionate about helping people and love solving problems? Do you thrive in a fast-paced, phone-based role where every call is a chance to make someone’s day easier? If so, we’d love to hear from you!
At Kennards Hire, we’re all about making our customers “Raving Fans” – and our Customer Service Agents are at the heart of that mission.

As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;

• Answering calls and emails from customers needing equipment hire and support
• Providing quotes, placing orders, and helping customers find the right gear
• Assisting with organising deliveries, logistics, invoicing, and equipment troubleshooting
• Working closely with our operations teams to make our customers’ jobs easy
• Supporting digital channels and promotional campaigns when needed
• Assisting with a variety of office administration
• Living our values: One Family, Fair Dinkum, Every Customer a Raving Fan, and Taking Hire Higher