Customer Service Agent (Koropi) at Delivery Hero

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer proficiency, MS Word Office, Excel, Communication skills, Organizational skills, Task management, Flexibility, Problem-solving orientation, Result orientation, Customer focus, Order taking, Product promotion, Request logging, Request resolution

Industry

technology;Information and Internet

Description

Company Description efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Αγαπάς την οργάνωση και την επικοινωνία; Σου αρέσει να παρέχεις την καλύτερη δυνατή εξυπηρέτηση στους πελάτες; Θέλουμε να σε γνωρίσουμε! Αναζητάμε έναν Υπάλληλο Τηλεφωνικού Κέντρου για το κέντρο διανομής της εταιρίας μας στο Κορωπί. Η καθημερινότητα σου θα περιλαμβάνει τη λήψη παραγγελιών, την τηλεφωνική προώθηση προϊόντων και την καταγραφή και επίλυση αιτημάτων των πελατών. Ως μέρος της ομάδας μας, θα είσαι υπεύθυνος για την καθημερινή τηλεφωνική επικοινωνία με τους πελάτες μας, διασφαλίζοντας ότι λαμβάνουν την καλύτερη δυνατή εξυπηρέτηση και τηρώντας τους κανόνες σωστής και καλής επικοινωνίας. Qualifications Τι χρειάζεται να έχεις: Εξοικείωση με τη χρήση Η/Υ Βασική γνώση εφαρμογών MS Word Office και Excel Επικοινωνιακές και οργανωτικές δεξιότητες Ικανότητα διαχείρισης εργασιών σε δυναμικό περιβάλλον εργασίας Διαχείριση των αιτημάτων με ευελιξία και προσανατολισμό στην επίλυση Προσήλωση στο αποτέλεσμα και πελατοκεντρική προσέγγιση Απολυτήριο Λυκείου (επιθυμητό) Βασική γνώση Αγγλικών Additional Information We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰 We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all! We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎 We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth! Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered! If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎 Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼 Life @efood: At efood, no day is the same as the day before! At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️ We take ownership of what we do, embracing challenges, and making things happen! ✔️ We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀 We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions! We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏 We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting. Hungry enough to join us? efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Responsibilities

The daily tasks will involve taking orders, telephonically promoting products, and recording and resolving customer requests. As part of the team, the agent will be responsible for daily telephone communication with customers, ensuring they receive the best possible service while adhering to proper communication rules.