Customer Service Agent Lead at Executive Flight Centre

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 27

Salary

45000.0

Posted On

05 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Provide high standards of service, exceeding customer expectations by providing a safe and positive airport experience.
Acts as EFC’s main terminal operations contact with the Airline, the Airport Authority, contractors, and vendors in the absence of leadership.
Assist customers at check in and gate side by reviewing and/or changing reservations, checking boarding passes, checking travel documents and identification, checking baggage, issuing baggage tags, processing payments, and directing customers to designated areas.
Demonstrate effective comprehension of all security procedures and regulations.
Effectively communicate by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
Monitor staff attendance and performance and report issues daily to leadership.
Strive to minimize staff turnover and to keep team headcount at acceptable levels, share successes and foster an atmosphere of collaboration and teamwork.
Address customer complaints professionally, leaving the customer with a positive resolution.
Provide positive and constructive feedback to staff members in a professional and courteous manner.
Support the service team as required in their daily operation.

Responsibilities

Provide high standards of service, exceeding customer expectations by providing a safe and positive airport experience.
Acts as EFC’s main terminal operations contact with the Airline, the Airport Authority, contractors, and vendors in the absence of leadership.
Assist customers at check in and gate side by reviewing and/or changing reservations, checking boarding passes, checking travel documents and identification, checking baggage, issuing baggage tags, processing payments, and directing customers to designated areas.
Demonstrate effective comprehension of all security procedures and regulations.
Effectively communicate by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
Monitor staff attendance and performance and report issues daily to leadership.
Strive to minimize staff turnover and to keep team headcount at acceptable levels, share successes and foster an atmosphere of collaboration and teamwork.
Address customer complaints professionally, leaving the customer with a positive resolution.
Provide positive and constructive feedback to staff members in a professional and courteous manner.
Support the service team as required in their daily operation.