The Customer Service Agent Lead promotes Executive Flight Centre and acts as a brand ambassador, ensuring a positive experience for all customers at the Northwest Regional Airport Terrace-Kitimat. This position is responsible for operations and client relations with the Airline in the above the wing capacity in the absence of leadership. The Customer Service Agent Lead leads a team of Customer Service Agents to deliver excellent customer service, assisting in troubleshooting, addressing, and resolving customer inquiries and concerns and is responsible for ensuring all agents work safely and follow proper procedures.

The Customer Service Agent Lead promotes Executive Flight Centre and acts as a brand ambassador, ensuring a positive experience for all customers at the Northwest Regional Airport Terrace-Kitimat. This position is responsible for operations and client relations with the Airline in the above the wing capacity in the absence of leadership. The Customer Service Agent Lead leads a team of Customer Service Agents to deliver excellent customer service, assisting in troubleshooting, addressing, and resolving customer inquiries and concerns and is responsible for ensuring all agents work safely and follow proper procedures.