Provide high standards of service, exceeding customer expectations by providing a safe and positive airport experience.

- Acts as EFC’s main terminal operations contact with the Airline, the Airport Authority, contractors, and vendors in the absence of leadership.

- Assist customers at check in and gate side by reviewing and/or changing reservations, checking boarding passes, checking travel documents and identification, checking baggage, issuing baggage tags, processing payments, and directing customers to designated areas.

- Demonstrate effective comprehension of all security procedures and regulations.

- Effectively communicate by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.

- Monitor staff attendance and performance and report issues daily to leadership.

- Strive to minimize staff turnover and to keep team headcount at acceptable levels,

Provide high standards of service, exceeding customer expectations by providing a safe and positive airport experience.

- Acts as EFC’s main terminal operations contact with the Airline, the Airport Authority, contractors, and vendors in the absence of leadership.

- Assist customers at check in and gate side by reviewing and/or changing reservations, checking boarding passes, checking travel documents and identification, checking baggage, issuing baggage tags, processing payments, and directing customers to designated areas.

- Demonstrate effective comprehension of all security procedures and regulations.

- Effectively communicate by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.

- Monitor staff attendance and performance and report issues daily to leadership.

- Strive to minimize staff turnover and to keep team headcount at acceptable levels,