Customer Service Agent - Leeds Bradford airport - PART TIME - UK at Swissport International AG

Leeds, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

12.41

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Attention to Detail, Flexibility, Team Collaboration, Administrative Tasks, Empathy, Luggage Handling, Check-In Procedures, Flight Information, Safety Protocols, Data Entry, Documentation, Baggage Policies, Operational Efficiency

Industry

Airlines and Aviation

Description

Overview Job Title: Customer Service Agent Company: Swissport Location: Leeds Bradford airport Contract Type: Part Time Hours: 25 hours per week, between Monday – Sunday (shift work) Salary: £12.41 per hour, About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike. Responsibilities Key Responsibilities: Greet passengers and provide friendly, professional assistance throughout their journey. Assist passengers with check-in procedures, luggage handling, and boarding processes. Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details. Ensure compliance with airline and airport regulations, including security and safety protocols. Collaborate with colleagues and stakeholders to maintain efficient and smooth operations. Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding. Perform administrative tasks, including data entry, documentation, and reporting as required. Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual. Qualifications Qualifications: Prior experience in customer service, hospitality, or related fields is advantageous. Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus. Ability to work efficiently in a fast-paced environment while maintaining composure under pressure. Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs. Demonstrated problem-solving abilities and a proactive approach to resolving issues. Attention to detail and accuracy in handling passenger information and documentation. Benefits: Access to Employee Assistance Programme and wellness initiatives. Comprehensive training and development programmes. Free onsite parking whilst at work Retirement savings plan with employer contributions. Career advancement opportunities within the aviation industry. Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Responsibilities

As a Customer Service Agent, you will greet passengers and assist them throughout their journey, ensuring compliance with airline and airport regulations. You will also handle inquiries, resolve complaints, and perform necessary administrative tasks.