Customer Service Agent - Level 1 at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Mobile Telco Knowledge, Complaint Handling, Sales Exposure, Written English Skills, Typing Skills, Organizational Skills, Problem Solving, Interpersonal Skills, Communication Skills, Negotiation Skills, Relationship Building, Creativity, Innovation

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Description YOMOJO Customer Service (Level 1) A bit of a low down… We are seeking an experienced Customer Service Representative with an energetic 'can do' attitude to be a part of our dynamic customer service team. Your main focus will be to continually exceed our customer expectations, strive for service excellence and provide high levels of customer service for our valued clients. About You: We are seeking applications from people who thrive on delivering total customer satisfaction, and who can demonstrate sustained success in an online customer service environment. Your Responsibilities will include but is not limited to: Providing Australian mobile customers with an amazing customer experience through Voice, Chat and Email Channels. Helping in acquiring new mobile customers for the continuing growth of the company Assisting new customers in signups, processing their SIM orders, and providing updates Troubleshooting basic network and handset issues Working with and abiding by the Team Leaders in achieving team goals Striving to become a consumer champion To be successful in this role you will ideally possess: Customer service and technical support experience Australian mobile telco background Australian accounts and TIO complaint-handling experience is a big advantage Knowledge about various mobile phone manufacturers, models, and operating systems Some exposure to sales and collections interactions Excellent written English skills Fast and accurate typing skills (At least 60 words per minute) Strong organisational skills and attention to detail Ability to work pro-actively and without direct supervision Ability to follow instructions Work well under pressure Problem analysis and solving skills, soft skills, and strong interpersonal and communication skills Ability to think outside the box (creativity & innovation) Negotiation skills Customer-focused Relationship building Nature and Scope: As a Customer Service Representative, the primary responsibility of the role is to effectively identify and satisfy customer needs regarding their orders or mobile service. Acting as an extension of the firm’s brand and core values, this task is accomplished by treating each customer in a courteous manner, greeting them and answering every question in a pleasant and efficient manner. The job holder will be responsible for engaging with customers regarding their mobile service. The job holder will also be expected to abide by the procedures, policies and KPIs implemented by the Mobile Customer Service team leadership. The job holder will also be expected to be responsible for his/her stats, attendance, punctuality, and overall professionalism. The job holder’s principal challenge is to provide an exceptional customer service experience to our customers and strive to become consumer champions. This role calls for flexibility as the customer service operation currently runs from 8:00am-8:00pm Australia time Monday-Saturday. The job holder will be rotated on different shifts including rest days. Principal Accountabilities: The Mobile Customer Service Representative carries responsibility for ensuring an exceptional customer service experience, ensuring a win-win resolution for every customer interaction handled, and communicating and building a strong relationship between the company and its customers. As part of their key responsibilities, the Customer Service Representative must also submit to his/her Customer Service team leaders. ● First-time resolution whilst ensuring performance and quality ● Ownership and stepping into the customer’s shoes to provide highly satisfactory resolutions ● Seek a win-win resolution in every case, wherein the company and the customer are both favoured by the resolution. ● Strive to achieve both team and individual target goals ● Work cooperatively with fellow Customer Service Representatives to maintain a healthy and happy work environment ● Promote the company to acquire more customers ● Raise feedback that may contribute to the team, company and customers. ● Have the ability to work in an ever changing and fast paced environment. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The primary responsibility is to identify and satisfy customer needs regarding their mobile service. This includes providing exceptional customer service and striving for a win-win resolution in every customer interaction.