OVERVIEW

People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.

SAFETY, SECURITY, WELLBEING AND COMPLIANCE:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.

ROLE PURPOSE

With a firm commitment to exceptional customer service and working to high performance standards, as a Customer
Service Agent, you will be joining our team as a customer facing ambassador for our global Aviation partners. You
will provide an excellent pre-flight experience, checking in and boarding passengers and processing their luggage
and other items for travel.

WHAT YOU WILL BE DOING

• Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customersatisfaction at every step of their journey.
• Always ensure safety and Security is never compromised.
• Check customers travel documentation together with relevant identification to ensure compliance withgoverning bodies.
• You will process customers using an automated DCS or manual system ensuring full compliance withregulatory, company and airline requirements.
• General lounge functions of welcoming guests and dealing with passengers queries/upgrades.
  Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information