CUSTOMER SERVICE AGENT MULTI CLIENT GROUP

at  Bosch Group

Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
More information at www.boschservicesolutions.com
Job Description

POSITION SUMMARY

The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

• Provide excellent customer service over the phone to luxury vehicle owners of different brands.
• Monitor live feeds to identify emergencies and respond accordingly based on the specific scenario.
• Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.
• Assist the customer in any type of emergency, and connect with the respective entities such as Law Enforcement, 911, Emergency Services, etc.
• Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
• Collaborate with other call center agents in real-time to share information and coordinate a unified response.
• Perform other functions related to the position.
  Qualifications

Minimum of High School Diploma.

• 2-3 years of experience working in a call center environment.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office and web based applications.
• Proficient in rapid response via instant messaging applications, ensuring swift and effective communication in time-sensitive situations.
• Customer service oriented.
• Team work oriented.
• Multitask.
• Demonstrate situation specific empathy.
• Strong interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment with daily work processing deadlines.
• Ability to work effectively without supervision.
• Strong in leadership, empathy, communication, and team orientation.
• Emotional resilience, Ability to remain calm, composed, and empathetic while dealing with distressed callers.
• English B2+ or C1

Additional Information
Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and video