CUSTOMER SERVICE AGENT MULTI CLIENT GROUP at Bosch Group

San Francisco, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Emergency Response, Call Center Operations, Communication, Professionalism, Teamwork, Multitasking, Empathy, Interpersonal Skills, Organizational Skills, Attention To Detail, Rapid Response, Emotional Resilience

Industry

Software Development

Description

Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. More information at www.boschservicesolutions.com Job Description People who are hired for Customer Service positions, like this one, will receive a bonus of 1.5 salaries, within the first 6 months. Position Summary The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards. General Job Responsibilities Provide excellent customer service over the phone to luxury vehicle owners of different brands. Monitor live feeds to identify emergencies and respond accordingly based on the specific scenario. Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols. Assist the customer in any type of emergency, and connect with the respective entities such as Law Enforcement, 911, Emergency Services, etc. Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc. Collaborate with other call center agents in real-time to share information and coordinate a unified response. Perform other functions related to the position. Qualifications English C1 Minimum of High School Diploma. 2-3 years of experience working in a call center environment. Excellent communication skills, both verbal and written. Proficient in Microsoft Office and web-based applications. Proficient in rapid response via instant messaging applications, ensuring swift and effective communication in time-sensitive situations. Customer service oriented. Teamwork oriented. Multitask. Demonstrate situation specific empathy. Strong interpersonal skills. Strong organizational skills and attention to detail. Ability to work in a fast-paced environment with daily work processing deadlines. Ability to work effectively without supervision. Strong in leadership, empathy, communication, and team orientation. Emotional resilience, Ability to remain calm, composed, and empathetic while dealing with distressed callers. Additional Information Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos Legal Entity: Robert Bosch Service Solutions - Costa Rica Sociedad Anonima

Responsibilities

The Call Center Specialist is responsible for handling emergency incoming calls, providing excellent customer service to luxury vehicle owners, and monitoring live feeds to respond to emergencies according to program guidelines. This includes providing support to the Police for stolen vehicles and connecting with necessary emergency entities like Law Enforcement or 911.