Customer Service Agent at NEXTDC

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Time Management, Multitasking, MS Office Suite, Attention To Detail, Ticketing Systems, Concierge Services, Site Inductions, Conflict Resolution

Industry

IT Services and IT Consulting

Description

Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company, operating 16 data centres across 7 major cities in Australia, with future national and international expansions in planning. At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. Where Cloud lives and AI thrives Job Description As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities. Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. Working schedule: Monday- Friday: 7am to 3pm To be successful in this role you’ll have: Customer Focus Greet all visitors to facility in a timely, courteous, and professional manner. Work with internal teams around the country to deliver a seamless customer experience. Provide accurate advice and guidance on customer service requests and incidents. Concierge Take telephone calls to facility from both internal and external customers. Assist with coordination of customer and company events and activities at facility. Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. Conduct audits of critical facility stock and replenish levels as required on: Support Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. Action internal and external customer requests via all the internal request systems; email, via phone or face to face. Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group Qualifications Excellent customer service skills, both over-the-phone and face-to-face Highly developed interpersonal skills and communication skills, both written and verbal Well presented with a professional and efficient manner Strong time management skills with the ability to multitask Ability to work independently; be proactive, organised, and diligent Well-developed computer skills including MS Office Suite skills High attention to detail and accuracy, methodical, and task oriented Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance What you bring: Minimum of two years customer service experience preferred Previous experience working within a service desk, call centre, or concierge environment (desirable) Previous experience using ticketing/service management systems (desirable) This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success Additional Information Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy Join an inclusive, diverse and values-driven working culture Great opportunities to progress within our company (grow as we grow) Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate. Make NEXTDC your next move.

Responsibilities

Act as the first point of contact for customers and visitors, providing professional guidance and resolving service requests. Manage facility concierge duties, including delivery logistics, site inductions, and stock audits.