WHO WE ARE

G4S Patient Transport Services support NHS patients who have medical or physical conditions and are unable to use public transport, or have no other means of transport available to attend NHS appointments.
Your role will involve booking, amending or cancelling non emergency patient transport whilst prioritising this communication with patients, from initial booking to the moment they arrive home after appointments. Always providing a friendly, helpful service that will keep patients safe and secure.

ESSENTIAL SKILLS:

• Have provable excellent, confidential and courteous Customer Service skills with the ability to build rapport and adapt communication style to suit a diverse range of people.
• Have a proven conscientious and well organised approach to the workload.
• Work under your own initiative and have the ability to plan effectively in order to pre-empt potential issues and counteract effectively.
• Have a good standard of written and spoken English.
• Excellent attention to detail.
• Have a positive working attitude and work ethic.
• Have good timekeeping skills, behaviours and a professional manner.
• Be adaptable, welcoming to change and able to follow instructions.
• Be able to work independently and as part of a team to achieve common goals.

DESIRABLE SKILLS:

• I.T literacy, specifically experience of using all MS Office packages.
• Experience of working within a safeguarding environment Customer Service/Care exposure.

ABOUT THE ROLE

Due to the nature of the service this is not a “typical” contact centre, there is NO selling as it has no product to sell or the need to “retain” customers. You will be the first point of contact for anyone wishing to book patient transport.
The role is to take initial transport bookings from patients, patient representatives, care homes or health care professionals, or to amend or cancel existing bookings, applying the appropriate eligibility criteria.
You will also make journey confirmation calls.