BASIC QUALIFICATIONS/SKILLS NEEDED

• Proven experience in a customer service or call center role (1+ years preferred).
• Excellent verbal communication and active listening skills and English C1.
• Strong problem-solving abilities and attention to detail.
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• Ability to remain calm and professional under pressure.
• Proficiency with CRM systems and call center software.
• Strong coping, emotional resilience, and stress-management skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Comfort synthesizing and analyzing information from multiple streams
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment

Functional Skills:

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and (insert language) skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills

As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.