Customer Service Agent at Probe CX

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Billing Explanation, Usage Explanation, Technical Portal Support, Retail Operations, Meter Inquiries, Service Reconnections, KPI Management, Data Integrity, Privacy, Tech-Savvy Communication, Active Listening, Rapport Building, Resilience, Multitasking

Industry

Outsourcing and Offshoring Consulting

Description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. At Probe, expect to think differently, challenge the norm and find your purpose. Role Details Starting 20th April 2026 Monday to Friday 7:00 am to 7:00 pm Rotating Roster No weekends or public holidays! Full time 38 hours per week. Location: Davidson Terrace Joondalup WA (on site role) Australian Based Role About the Role As a Customer Solutions Specialist, you will be the face of Western Australia’s largest electricity retailer, acting as a versatile "all-rounder" for residential households. In this investigative and problem-solving role, you will manage essential energy needs by explaining billing and usage, providing technical portal support, and handling core retail operations such as meter inquiries and service reconnections. You will balance meeting high-performance KPIs with a compassionate approach, identifying financial hardship to establish tailored payment plans while maintaining the highest standards of data integrity and privacy. About You We are looking for tech-savvy communicators with customer service experience in retail, hospitality, or contact centers. You are an active listener who can build genuine rapport and remain resilient while multitasking across various systems to resolve complex phone inquiries Additionally, you must have full Australian work rights (minimum 12 months) and the ability to complete a National Police Clearance. What’s in it for you? Progression through our global internal career pathways and high-performance culture. Robust wellness program, including a 24/7 personal safety and support service. Exclusive Flare discounts on groceries, fuel, fashion, and entertainment. Bonuses for successful employee referrals. A diverse culture that celebrates your 100% authentic self. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self! Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

Responsibilities

The Customer Solutions Specialist will serve as the primary contact for Western Australia’s largest electricity retailer, handling essential energy needs for residential households. This involves explaining billing and usage, providing technical portal support, and managing retail operations like meter inquiries and service reconnections.