Customer Service Agent - Real Estate Maintenance (Bilingual: English/French at Outsourcing Advantage

Santiago de los Caballeros, Santiago, Dominican Republic -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual, Communication Skills, Problem-Solving, Organizational Skills, Real Estate Knowledge, CRM Software, Microsoft Office, Maintenance Coordination, Record Keeping, Service Requests, Team Collaboration, Client Satisfaction, Task Management, Positive Attitude, Learning Willingness

Industry

Outsourcing and Offshoring Consulting

Description

Outsourcing Advantage seeks a proactive and enthusiastic (Bilingual: English/French Customer Service Agent for a real estate management company. In this key role, you'll be the first point of contact for tenants handling Maintenance, Repairs, and other requests (like Exterminator coordination). Your main mission: ensure high customer satisfaction by resolving issues quickly and effectively. If you're passionate about real estate and have top-notch communication skills, apply now! Responsibilities Respond to incoming calls, emails, and messages from tenants,. Resolve tenant issues and complaints in a professional and timely manner. Coordinate maintenance requests and communicate effectively with maintenance staff. Maintain accurate records of customer interactions and document service requests in the management system. Creating Tickets & assigning tasks then following up to ensure completion in timely manner Provide exceptional customer service by ensuring Tenants receive the necessary information and assistance. Collaborate with the property management team to improve service delivery and client satisfaction. Proven experience in customer service, preferably within the real estate or property management industry. Excellent verbal and written communication skills in English and French, at least at a level of C1 Advanced. Strong problem-solving abilities and a customer-centric approach. Familiarity with real estate terminology and property management practices is a plus. Organizational skills with the ability to handle multiple tasks efficiently. Proficient in using computer systems, CRM software, and Microsoft Office applications. A positive attitude and willingness to learn. Competitive salary Opportunity to work on diverse and exciting projects Supportive and collaborative work environment Weekly payments Weekends off Welcome Bonus Performance Bonus Over-time Bonus Growth Opportunities Earn bonuses for getting your friends hired National holidays pay double the hourly rate

Responsibilities

The Customer Service Agent will be the first point of contact for tenants, handling maintenance and repair requests. The role involves resolving tenant issues quickly and effectively to ensure high customer satisfaction.