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Customer Service Agent at Remote Recruitment

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

16000.0

Posted On

12 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Support, Email Support, Live Chat, CRM Software, Helpdesk Software, English Communication, Empathy, Patience

Industry

Staffing and Recruiting

Description

Role overview Remote Recruitment is hiring a remote Customer Service Agent to support a UK-based employer from South Africa. You'll be the friendly first point of contact, helping customers by phone, email and chat. This is a fully remote role working 09:00–17:00 UK time (11:00–19:00 SAST). Key responsibilities Respond to customer queries by phone, email and live chat Resolve issues promptly and follow up where needed Log interactions and update customer records Escalate complex cases to the right team Help improve the customer experience with feedback What you'll need Experience with customer service or support roles Familiarity with helpdesk or CRM software Patience, empathy and clear communication Clear written and spoken English A reliable home internet connection and quiet workspace What's on offer A salary of R13,000 – R16,000 per month, fully remote work, UK business hours, and a supportive team that cares about customers. Apply through Remote Recruitment today.

Responsibilities

Act as the first point of contact for customers via phone, email, and chat to resolve queries promptly. Log all interactions and escalate complex cases to the appropriate teams to improve customer experience.