Customer Service Agent at Rode Microphones

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Technical support, Problem-solving, Communication, Empathy, Order management, E-commerce platforms, ERP systems, Logistics, Case management, Invoicing, Social media management, Audio technology knowledge

Industry

Computers and Electronics Manufacturing

Description

About the Role We are seeking a passionate and customer-focused Customer Service Agent to join our team in Pemulwuy. In this role, you will be the frontline connection between our customers and our world-class audio brands, delivering exceptional support across email, live chat, phone, and social channels. You’ll handle a wide variety of enquiries—from product feature questions to eCommerce order support—requiring strong problem-solving skills, empathy, and the ability to manage complex or high-pressure situations with professionalism and care. Key Responsibilities Deliver outstanding customer service and technical support across multiple channels (email, phone, live chat, social media) Assist customers with product enquiries across leading audio brands Manage service administration, including: Order support and status updates Invoicing queries Processing returns and exchanges Work within eCommerce platforms and ERP systems to resolve customer issues efficiently Handle challenging situations with confidence, ensuring positive outcomes for customers About You Minimum 2 years’ experience in a customer service or customer-facing role Experience supporting eCommerce customers and handling order-related queries Familiarity with case management systems Understanding of shipping, fulfilment, and logistics processes Strong communication skills and a high level of customer empathy A proactive, self-motivated approach with the ability to work independently and in a team Desirable (but not essential) Background or qualifications in Marketing, Business, Communications, Electronics, or Audio Technology Interest in or knowledge of audio systems, microphones, or electronics Hands-on experience with audio or video technology What We’re Looking For Results-Oriented You set ambitious goals, take ownership, and consistently deliver high-quality outcomes Self-Starter You are reliable, disciplined, and take pride in meeting commitments Innovative Thinker You embrace challenges, think creatively, and are open to learning and growth Commitment to Quality You strive for excellence, continuously improve, and take pride in your work Why Join Us? Work with globally recognised audio brands Be part of a collaborative and innovative team Grow your skills in a dynamic, technology-driven environment If you’re passionate about delivering exceptional customer experiences and have an interest in technology or audio, we’d love to hear from you. Apply now!

Responsibilities

The Customer Service Agent will provide technical and order-related support across multiple channels including email, phone, and social media. They are responsible for managing service administration, processing returns, and resolving customer enquiries within e-commerce and ERP systems.