Your professional transformation starts here
Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?
This job is for you!

REQUIREMENTS AND SKILLS

• High school diploma required
• Minimum 2 years of customer service experience
• Bilingual (French and English), both spoken and written
• Experience with Microsoft Office Suite
• Ability to multitask and manage time efficiently
• Excellent oral and written communication skills
• Strong customer service orientation
• Sense of urgency
• Problem-solving skills

• Handle incoming calls via a multi-line phone system and make outbound calls as needed for operational purposes
• Provide customer support for: pricing, billing, payments, general inquiries, improving customer satisfaction, service schedules, and any other technical information
• Enter orders and manage customer accounts (opening, closing, updating)
• Follow up with customers regarding service (missed calls, service improvements, appointment confirmations)
• Analyze customer information, ask relevant questions, and recommend possible improvements to equipment and/or services
• Identify and use internal programs to complete work accurately and efficiently
• Represent Sanimax with the highest level of professionalism at all times
• Strive to meet and maintain departmental indicators and acceptable KPIs
• Perform various administrative tasks related to the customer service department (e.g., data entry)