JOB DESCRIPTION: Customer Service Agent (CSA)
Seair Seaplanes is currently seeking dynamic, qualified applicants for Customer Service Agents (CSA) to assist with booking reservations, check-in procedures, and preparing passenger manifests.
WORK HOURS: 10-hour shifts, on a scheduled four-day work week. Must be available to work weekends.
LOCATION: Victoria
TERM: Full Time
BENEFITS & COMPENSATION: Competitive wages, Seair scheduled flight perks, and Health & Dental Plan.

ABOUT US

Seair Seaplanes has been in operation for over 30 years, providing a scheduled service and charter routes to the Southern British Columbia coast. Ranging in size, we operate 13 aircraft and maintain our aircraft with our in-house maintenance team.

• Communicate clearly and professionally with colleagues and passengers.
• Prepare passenger manifests, data entry, and filing.
• Demonstrate effective customer service while assisting passengers with check-in procedures.
• Handle confidential personal and credit card information with discretion.
• Comfortable to weigh, lift, and tag passenger luggage, up to 50 lbs.
• Relay information and decisions to passengers regarding pre-flight routing, weather, and flight delays, if necessary.
• Manage daily transactions and produce end-of-day credit card transaction reports.
• Conduct radio communication effectively with the pilots and flight following of aircraft.
  Overall, this position can be busy at times, and the right candidate will be great at multitasking, prioritizing tasks, and capable of remaining calm under pressure. As you will be the first point of contact with a guest, whether in person or via phone, your communication skills (both verbal and written), should be clear, concise, and confident.
  Applicant assets include previous aviation experience, tourism experience, and geographical knowledge of B.C.’s West Coast.