Customer Service Agent - Spanish Speaking at Betsson Group

, , Malta -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Communication Skills, Written Communication Skills, Verbal Communication Skills, Customer Service, Multi-tasking, Time Management, Microsoft Office Proficiency

Industry

Entertainment Providers

Description

Our customer service team is at the heart of our operations, dedicated to ensuring the best possible experience for our customers. We pride ourselves on our commitment to excellence and our ability to resolve issues efficiently and effectively. As a part of our team, you will be an essential contributor to our seamless Customer Service function, striving to achieve the highest level of customer satisfaction. Are you a problem solver, excellent communicator, and a people person? If so, we are looking for you to join our award-winning customer service team based in our stunning offices in Malta! The Wow Join our dynamic Customer Service function, where you'll work towards achieving our goal of providing the best Customer Experience. At Betsson, your opportunities for growth and progression are limitless! At Betsson Group, we offer a Hybrid Work From Home (WFH) model, allowing you the flexibility to work 3 days in the office and 2 days at home. Key Responsibilities: Assist both Spanish and English-speaking customers via email, chat, and telephone Collaborate with your team to achieve optimal customer satisfaction and meet other key performance indicators (KPIs) Translate promotional texts and customer surveys into your local language Manage customer accounts efficiently Adhere to company policies and practices regarding player safety, protection, and responsible gaming What's in it for me? At Betsson, you will have the chance to work across leading markets with a team of outstanding Customer Service Agents. You will have ample opportunities to enhance your skills, expand your knowledge of the iGaming industry, and be part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite! Your skills: Excellent written and verbal communication skills in Spanish Good written and verbal communication skills in English Proficient in Microsoft Office applications Background in customer service, whether face-to-face, online, or via phone calls Strong multi-tasking and time management abilities What we offer? 28 Vacation days per year Comprehensive relocation package (including flights, bonus, and accommodation) Hybrid work model Health & Life Insurance and access to a company doctor €400 wellness and travel allowance €300 working from home allowance Yoga and sports activities Complimentary lunch Monday to Friday Company discounts Exciting company events Vibrant atmosphere and Betsson values Good to know: Start date: Every second week, training is provided Salary: Competitive base salary with a bonus scheme Work hours: Shift-based work schedule Location: Malta, St Julians Generous relocation package offered Challenge Accepted? By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Responsibilities

Assist Spanish and English-speaking customers via email, chat, and telephone. Collaborate with the team to achieve optimal customer satisfaction and manage customer accounts efficiently.