REQUIREMENTS:

• Valid Driver’s License (required)
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

IF THIS SOUNDS LIKE THE IDEAL ROLE FOR YOU, PLEASE EMAIL US NOW TO DISCUSS THIS ROLE.

Location: Mississauga
Hours: 10 to 07.
Pay: $16-18 Hourly + Commission

KEY RESPONSIBILITIES:

• Manage all of the incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers