Customer Service Agent at Sutherland

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

17000.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Effective Communication, Relationship-Building, Software Proficiency, Customer Complaint Handling, Empathetic Support, Fluency in English, Flexibility, Call Center Experience

Industry

IT Services and IT Consulting

Description

Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs. Job Description This is a full-time, on-site role based in Cairo for a Call Center Representative with salary up to 17 k. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls and emails, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role. Qualifications Strong Interpersonal Skills, such as effective communication and relationship-building the ability to work with various software and systems efficiently Ability to handle customer complaints professionally and provide empathetic support Fluency in English and other applicable languages is preferred English level B2-C1 flexibility with night and overnight shifts bachelor degree Prior experience in a call center is advantageous but not mandatory Additional Information All your information will be kept confidential according to EEO guidelines.

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Responsibilities

The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls and emails, offering solutions to resolve concerns, and maintaining accurate records of interactions.