JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service to our customers. This role involves assisting customers with their inquiries, resolving issues, and promoting our products and services through effective upselling techniques. A multilingual ability, particularly in Spanish and English, is highly desirable.

REQUIREMENTS

• Proven experience in a customer service role is preferred.
• Excellent communication skills in both English and Spanish; additional languages are a plus.
• Strong data entry skills with attention to detail.
• Ability to demonstrate effective phone etiquette and professionalism at all times.
• Analytical skills to assess customer needs and provide tailored solutions.
• A positive attitude with the ability to work well under pressure in a fast-paced environment.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. If you are passionate about delivering exceptional service and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
  Job Type: Full-time
  Pay: £30,000.00-£35,000.00 per year
  Work Location: In perso

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services while ensuring customer satisfaction.
• Handle customer complaints and resolve issues efficiently, demonstrating strong problem-solving skills.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Engage in upselling opportunities by identifying customer needs and recommending appropriate products or services.
• Maintain a high standard of phone etiquette while communicating with customers.
• Collaborate with team members to enhance the overall customer experience.
• Conduct analysis of customer feedback to identify trends and areas for improvement.