Company Description
Luxury Escapes is one of the world’s fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at ‘insider’ prices.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the ‘Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!
Job Description
We are seeking experienced full time Customer Service Agents to join our exceptionally talented team in Melbourne.
Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!

YOU WILL BE RESPONSIBLE FOR:

• Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.
• Meet quality, productivity, and QA assessment targets in line with business goals.
• Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.
• Capture and manage customer interactions accurately and within agreed timeframes.
• Actively promote LE offerings to retain customers and support business growth.
• Seek and act on customer feedback to continually enhance the LE experience.
• Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes.
• Meet rostering and availability commitments, supporting colleagues and projects as required.
• Commit to ongoing personal and professional development.
  Qualifications

IF YOU’RE INTERESTED IN THE ROLE BUT DON’T CHECK EVERY BOX, APPLY ANYWAY, WE’D LOVE TO HEAR FROM YOU!

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You’ll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.