ABOUT US:

Top Spots Dubai is the ultimate e-concierge app, curating the best activities and experiences in Dubai. From adventurous desert safaris to luxurious yacht charters, we help residents and visitors make the most of what the city has to offer. We pride ourselves on delivering seamless booking experiences and top-notch customer service.

ROLE OVERVIEW:

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. You will be the first point of contact for our customers, ensuring they have a smooth and memorable experience from inquiry to booking. Additionally, you will play a vital role in maintaining and updating our database of activities, venues, and services to ensure customers always receive accurate and up-to-date information.

KEY RESPONSIBILITIES:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with activity bookings, cancellations, and modifications.
• Provide accurate information about our services, activities, and policies.
• Maintain and regularly update data related to activities, venues, pricing, availability, and promotions.
• Resolve customer complaints and escalate issues when necessary.
• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery.
• Ensure the accuracy of activity listings and coordinate with partners for updates.
• Maintain accurate customer records and follow up on inquiries.
• Stay updated on Dubai’s top activities and experiences to provide expert recommendations.