Customer Service Agent at UniFirst

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Troubleshooting, Detail-Oriented, Organized, Empathetic, Multi-Line Phones, Office Equipment, MS Outlook, MS Word, MS Excel, Parcel Protocols, Freight Protocols, Communication, Relationship Building, Self-Pacing, Prioritization

Industry

Textile Manufacturing

Description

The Start Date for this role is July 21, 2025. The working hours/shift for this position are Monday-Friday through 8:30am-5:30pm CST. As part of an experienced Customer Service Team, this position focuses on customer care skills while interacting with location management to respond to customer calls. This individual is expected to have an existing skill set in place, to self-pace, prioritize and troubleshoot while performing specific functions according to standardized procedures. The majority of calls will be inbound, although some follow up will be outbound. In addition to direct support to customers, this position may also provide as-needed support in other areas. The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment. Manage incoming customer calls Research account details Open, track and resolve requests using internal systems Handle telephone inquiries Listen to customers, address issues and respond appropriately Communicate with Sales and Service representatives in the field Build relationships with customers - both internal and external Minimum 2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place. Minimum Keyboard speed of 45 WPM Mastery of Multi-Line Phones & all types of Office Equipment Solid working knowledge of MS Outlook / Word / Excel Familiarity with Parcel & Freight protocols and documentation Ethical, Perceptive, Confident, Affable, Teachable, Meticulous High School Diploma or GED equivalent UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Responsibilities

The Customer Service Agent will manage incoming customer calls and provide support by researching account details and resolving requests. This role also involves communicating with Sales and Service representatives and building relationships with customers.