Customer Service Agent Web Support at REXEL

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem-Solving Skills, Customer Service Focus, Minimal Supervision, Software Proficiency

Industry

Wholesale

Description

Company Description Skill and career development pathways, on the job training provided! Join a globally recognised business and progress your career! Flexibility and wellbeing support! About us Rexel is a worldwide expert in distributing electric and energy-efficient products and services. We provide smart electrical solutions in over 1,900 branches across 21 countries worldwide that improve the comfort, safety and security of our customers’ homes, businesses, and industries. About the role We are looking for a Customer Service Agent to provide helpdesk support for our front-end web applications originating from phone, email, ticketing software and online chat. This is your opportunity to join one of the TOP electrical wholesalers in Australia! A bit about your role Ensuring our customers receive the best possible service. Supporting key contracts from a web support perspective. Building strong relationships with customers, colleagues, internal and external stakeholders. Assisting customers, including training if required, with support calls regarding use of web applications. Working across multiple systems including email, Jira, ERP, CRM, Website and online chat. A bit about you Excellent communication skills, both written and oral. Excellent problem-solving skills Strong customer service focus Ability to work under minimal supervision Proficient working with various software systems and internet applications Why join Rexel? We promise to provide a fun and safe environment to develop your career; help make a difference through charities we support and sustainability initiatives; and offer bonuses and rewards based on great performance. Genuine career opportunities Committed to a making a sustainable future possible We are passionate about being a genuinely diverse and inclusive business. We have a new ‘top of the range’ rewards and discounts platform called KUDO$. Got wisdom to share or hungry to learn? Join our #RexelMentoring program and unlock your full potential Wellbeing support program and birthday leave! #feeltheenergy and find out more at rexel.com/careers Join us in leading the charge towards a brighter, more sustainable future for everyone! We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from all backgrounds to apply. A pre-employment medical, drug test as well as a national criminal record check may be required as part of our recruitment process.

Responsibilities

Provide helpdesk support for front-end web applications through various communication channels. Ensure customers receive the best possible service and assist with training as needed.