DESCRIPTION

Location: Redhill | Salary: £22,932 per annum | Hours: 35 hours per week (Monday to Friday)

LOOKING FOR MORE THAN JUST A JOB? READY TO JOIN A TEAM WHERE YOUR VOICE MATTERS AND YOUR CONTRIBUTION MAKES A DIFFERENCE?

At WTW, we’re more than a contact centre — we’re a team of passionate professionals committed to delivering world-class service with a human touch. We don’t do cold calls or sales pitches — we focus on what really matters: helping people with workplace pensions and flexible benefits, one interaction at a time.
Whether you’re at the beginning of your career or looking for a fresh start, this could be the opportunity you’ve been waiting for. Full training is provided — what we care most about is your attitude, your willingness to learn, and your dedication to excellent customer service.

WHAT YOU’LL BRING

Previous customer service experience is desirable, but not essential — we’re proud to support career development through thorough training and ongoing coaching.

We’re looking for individuals who are:

• Excellent communicators with strong listening and writing skills
• Proactive problem-solvers who strive for accuracy and clarity
• Calm under pressure and motivated by personal and team success
• Comfortable with basic IT systems and willing to learn new tools
• Willingness to own each interaction and leave customers feeling heard and supported

As a Customer Service Representative, you’ll be at the frontline of our operations, handling inbound calls, emails and web chats from employees of our clients regarding their occupational pension schemes.