• Work Term: Permanent
• Work Language: English
• Hours: 40 to 44 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 2 years to less than 3 years

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

• Address customers’ complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Sell merchandise
• Answer clients’ inquiries and provide information
• Consult with clients after sale to provide ongoing support