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Customer Service Agents at An Post

, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

576.28

Posted On

11 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Omnichannel Support, Active Listening, Conflict Resolution, Professional Communication, Teamwork, Problem Solving, Empathy, Patience, Digital Tool Proficiency

Industry

Utilities

Description

We are a modern, dynamic, and forward thinking Contact Centre, and an ever-growing department at the heart of An Post’s customer experience. We are investing in new technologies, digital channels, and innovative ways of working to better serve our customers and support our teams. Our role goes beyond traditional contact centre support , we provide omnichannel service across phone, email, webchat, WhatsApp and social platforms, ensuring customers can reach us in the way that suits them best. We recognise the importance of the human touch, and remain committed to delivering high quality, empathetic service over the phone when it matters most. You’ll benefit from structured training, practical shadowing with experienced colleagues, and continuous development to help you build confidence and succeed in your role. As part of our team, you’ll have the opportunity to grow your skills, work with evolving digital tools, and play a key role in shaping the future of customer experience at An Post. We are seeking multiple Customer Service Agents to join our team. This is an onsite role based in our Customer Contact Centre, with regular office attendance required. This full-time position offers a gross weekly salary of €576.28.

Responsibilities

Provide omnichannel customer support across phone, email, webchat, WhatsApp, and social platforms. Deliver high-quality, empathetic service to resolve customer queries effectively while utilizing evolving digital tools.