Customer Service Agents at NOK Human Capital

, , -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Conflict Resolution, Empathy, Attention to Detail, Computer Proficiency, CRM Systems, Team Player, Organizational Skills, Motivated to Learn

Industry

Human Resources Services

Description

Location: Giza, Egypt Salary: Competitive Employment Type: Full-time, on-site Working Hours: 8 hours per day; Rotational shifts Days Off: 2 days weekly Benefits: Social insurance, medical insurance, professional development opportunities Customer Service Roles and Responsibilities We are seeking motivated, customer-focused individuals to join our team as Customer Service Agents. In this role, you will be the first point of contact for our clients, handling enquiries, resolving issues, and ensuring an excellent customer experience is delivered at every interaction. Main Duties for Customer Service Agents Respond promptly and professionally to customer queries via phone, email, and chat. Provide accurate information about products, services, and company policies. Resolve customer concerns, complaints, or problems efficiently and effectively. Document all customer interactions and feedback accurately in the system. Follow up on outstanding customer requests to ensure resolution. Work closely with cross-functional teams to escalate and solve complex issues. Maintain up-to-date knowledge of products, processes, and tools. Participate in training and regular team meetings for continuous improvement. Customer Service Agent Requirements and Skills Previous experience in customer service or a similar client-facing role is an advantage. Excellent verbal and written communication skills in both Arabic and English. Strong problem-solving and conflict-resolution abilities. Patient, empathetic, and attentive to customer needs. Proficient with computers, email, and CRM systems. Ability to work flexible and rotational shifts; reliable attendance is essential. Team player who is organised, detail-oriented, and motivated to learn. Why Join Us as a Customer Care Agent? Be part of a collaborative and supportive work environment. Receive comprehensive training and ongoing coaching. Access to structured career growth and advancement pathways. Competitive salary package with social and medical insurance benefits. Make a positive impact by helping customers every day. Application Process for Customer Support Jobs If you are passionate about delivering exceptional service and want to be a key part of a customer-centric team, we encourage you to apply today. Candidates from all backgrounds are welcomed; we value diversity and equal opportunity in our workplace. Apply now and help us deliver outstanding customer service experiences!

Responsibilities

Customer Service Agents will be the first point of contact for clients, handling enquiries and resolving issues. They are responsible for ensuring an excellent customer experience at every interaction.