We are Röhlig. Since 1852.

For more than 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company’s virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made solutions to improve our clients’ logistics processes.

An exciting opportunity has arisen for an experienced Customer Service Team Leader to join our team based in Perth Airport.

Responsibilities

• Manage daily transactions for own portfolio of customers, ensuring timely and accurate service
• Lead and support the customer service team, ensuring tasks are completed efficiently and team performance is maintained
• Act as the first point of escalation for customer complaints and inquiries, providing resolutions or escalating further where needed
• Assist in addressing service failures and implementing corrective action plans (CAPs) under management’s direction
• Ensure customers are kept informed of issues, and systems are updated accordingly
• Collaborate with the commercial team to meet client requirements and ensure smooth account implementation

We are Röhlig. Since 1852.

For more than 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company’s virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made solutions to improve our clients’ logistics processes.

An exciting opportunity has arisen for an experienced Customer Service Team Leader to join our team based in Perth Airport.

Responsibilities

• Manage daily transactions for own portfolio of customers, ensuring timely and accurate service
• Lead and support the customer service team, ensuring tasks are completed efficiently and team performance is maintained
• Act as the first point of escalation for customer complaints and inquiries, providing resolutions or escalating further where needed
• Assist in addressing service failures and implementing corrective action plans (CAPs) under management’s direction
• Ensure customers are kept informed of issues, and systems are updated accordingly
• Collaborate with the commercial team to meet client requirements and ensure smooth account implementation
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