About this job

Customer Service (m/w/d)

The AlphaConsult Group – experts with 15 strong brands under one roof!

Find competent employees and suitable job opportunities.

We are AlphaConsult KG and your partner for career and professional development.

AlphaConsult KG specializes in high-quality personnel services for medium-sized companies and covers all industries and occupational groups.

Thanks to a very comprehensive service portfolio with holistic solutions and extensive personnel consulting, we can flexibly adapt to the needs of our clients.

We facilitate your entry into successful companies and well-known market leaders through temporary staffing.

We are currently seeking a Customer Service Representative (m/f/d) on behalf of our client in Halle (Saale), starting as soon as possible.

Your benefits - This is what you can expect as a Customer Service Representative (m/f/d):

• Planned takeover
• Premiumjob
• Good pay
• Employee benefits
• Flexible working hours and working from home
• Personal care
• Christmas and holiday pay

Your responsibilities as a Customer Service Representative (m/f/d):

• Processing and reviewing customer requests and assigning them to suitable products
• Maintenance and updating of master, contact and address data in the system
• Handling complaints, including prioritized requests (e.g., management, authorities)
• Conducting market communication during moves in, out, and relocations
• Handling customer inquiries regarding contracts, tariffs and invoices
• Implementation of billing-relevant changes in coordination with HR
• Support in determining and forwarding remuneration to the payroll or pension accounting department.

This is the profile you bring to the role of Customer Service Representative (m/f/d):

• Completed commercial training or comparable qualification
• Ideally, experience in the energy sector or in an accounting environment.
• Excellent German skills, both spoken and written.
• Strong communication skills and a pronounced customer focus
• Structured, meticulous and service-oriented work style
• Proficient in MS Office, ideally with experience in XAP
• Self-organization and teamwork skills