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Customer Service Analyst 1 at Citi

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Analytical Skills, Risk Management, Investigative Skills, Communication Skills, Client Relationship Management

Industry

Financial Services

Description

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards Conduct necessary analyses to address client needs Communicate resolutions to clients 0-2 years experience Experience in customer service Proven investigative, analytical and risk management skills Demonstrated ability to present concepts and influence/lead change Consistently demonstrate clear and concise written and verbal communication Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Serve as the single point of contact for internal partners and external clients, ensuring customer inquiries are addressed efficiently. Conduct necessary analyses to resolve client issues and communicate resolutions effectively.