Customer Service Analyst at Beiersdorf AG
Ciudad de México, CDMX, Mexico -
Full Time


Start Date

Immediate

Expiry Date

12 Sep, 25

Salary

0.0

Posted On

12 Jun, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

It, Teamwork

Industry

Logistics/Procurement

Description

GET TO KNOW: CEREN

Working at Beiersdorf has been an amazing experience. I get to collaborate with talented colleagues from around the world in a vibrant and supportive environment, shaping exciting projects and fostering strong partnerships. The company’s focus on teamwork and care makes the job rewarding, and Beiersdorf truly lives by its motto, ‘’Care Beyond Skin.’’ If you’re looking for a place where you can grow personally and professionally, this is it.

Responsibilities

Guarantee the billing process for the timely delivery of the merchandise with the fill rate established internally and agreed with the customers.
Maintain close communication with supply chain and commercial areas for the alignment of processes for the optimization of delivery processes.
Order Entry: EDI management, order frequencies, communication with CPFR and Planning for product availability.
Billing: Follow-up to the timely billing process, review of incidents in electronic invoicing, re-invoicing process.
Deliveries: Follow up with logistics and the LSP to the delivery based on scheduled appointments. Negotiating with clients for extraordinary deliveries or out of time.
Rejection and Returns: Guarantee the minimum rejection by the customers, communicating to the commercial area and negotiating the reception of the merchandise. Monitor that the returns process is executed according to policy.
Fill Rate: Ensure that the fill rate percentages are within the parameters established with each of the clients and aligned with the internal service level, through the previous work of product allocation and successful deliveries.
Reporting: Preparation and analysis of reports on the status of orders, delivery dates, fill rate percentages and penalties, rejections and main reasons, product without availability, etc.

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