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Customer Service Analyst at Citi
Mumbai, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Analytical Skills, Communication, Problem Solving, Client Relationship Management, Investigative Skills, Teamwork, Time Management

Industry

Financial Services

Description
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards Conduct necessary analyses to address client needs Communicate resolutions to clients Develop and maintain client portfolio through regular calls and face to face interaction, as needed Inform clients about problems (system failures, market issues) and provide regular resolution updates 0-2 years of relevant experience Experience in customer service preferred Computer proficiency Consistently demonstrate clear and concise written and verbal communication Proven investigative and analytical skills Demonstrated ability to present concepts and influence change Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results Proven ability to work under limited supervision within a team environment Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Responsibilities
Serve as the single point of contact for internal partners and external clients, ensuring customer inquiries are answered efficiently. Communicate resolutions to clients and maintain a client portfolio through regular interactions.