CUSTOMER SERVICE ANALYST - GRANTS MANAGEMENT

ICF is seeking a CUSTOMER SERVICE ANALYST to support the Customer Service Center (CSC) in the Office of the Chief Financial Officer (OCFO) within the Office of Justice Programs (OJP). The Customer Service Center (CSC) provides financial and administrative support to grantees and stakeholders by assisting with grant payments, financial reporting, and system navigation. The CSC helps customers interpret federal financial policies, resolve technical issues, and ensure compliance with regulations. The CSC team tracks inquiries and trends to improve service delivery and internal operations.

In this role, you will handle incoming phone calls and emails; complete financial reconciliations; perform data entry into OJP grant, financial, and payment systems; and complete other tasks as assigned.

• This position is REMOTE. This position requires Public Trust Clearance.

YOUR MINIMUM QUALIFICATIONS

• Minimum of an Associate’s degree in finance, accounting, business, organizational development, or any related field from an accredited institution.
• Minimum 1 year of experience providing administrative financial support in a customer service setting.
• US citizenship is required by federal government contract.
• This position requires a Public Trust security clearance within the Department of Justice. Applicants will be subject to government security investigation to obtain clearance prior to the start date.

PREFERRED SKILLS

• Experience in the field of victims’ rights and services or criminal justice.
• Experience with federal grants’ financial management requirements.
• Bilingual (English-Spanish Speaking).

ADDITIONAL SKILLS WE WOULD EXPECT YOU TO HAVE

• Proficient in MS Office Applications: Word, PowerPoint, Outlook, Excel, Teams, SharePoint
• Excellent verbal, interpersonal, and written communication skills with the ability to engage audiences and communicate effectively.
• Adaptable team player with the ability to frequently change priorities in a fast-paced environment.
• Demonstrated outstanding level of professionalism in providing customer service, including the ability to exercise good judgment, discretion, tact, and diplomacy.
• Ability to work collaboratively across the government client, subject matter experts, project partners, vendors and internal staff.
• Sound business ethics, including the protection of proprietary and confidential information.
• Problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
• High-quality analytical skills with attention to detail.
• Effective time-management skills with emphasis on quality and timely completion of tasks.
• Ability to work independently and collaboratively with minimal supervision.
  

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In this role, you will handle incoming phone calls and emails; complete financial reconciliations; perform data entry into OJP grant, financial, and payment systems; and complete other tasks as assigned.

• This position is REMOTE. This position requires Public Trust Clearance