Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute

You will:

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

More about this role
What you need to know about this position:

Como Customer Service Analyst Modern Trade mejorarás el valor y el servicio a los clientes y la eficiencia de la cadena de suministro. Además, utilizarás los datos internos y de cliente para optimizar los planes y apoyar las iniciativas conjuntas con clientes estratégicos.

• Serás el único punto de contacto para tu cartera de clientes
• Gestionarás la resolución de quejas y disputas, y atenderás y solucionarás problemas para asegurar la máxima satisfacción del cliente
• Ayudarás a alcanzar los objetivos comerciales y empresariales mediante el logro de metas de servicio al cliente, apoyarás al programa de mejoras (proceso interno y cliente externo) y el desarrollo de relaciones de colaboración entre las distintas funciones y con los clientes
• Trabajarás con el equipo de cumplimiento de pedidos para informar sobre los KPI´s de desempeño, incluyendo el análisis de las causas por las cuales no se han cumplido los KPI´s y las iniciativas de mejora
• Utilizarás los datos de los clientes para supervisar la disponibilidad en las estanterías, el servicio de almacén a tienda, el mantenimiento de las existencias y ventas promocionales. Utilizarás esta información para impulsar la toma de decisiones a nivel interno y con el cliente con el fin de que se maximicen los niveles de servicio y las ventas.

Education / Certifications:
Estudiante avanzado o graduado de Ingeniería Industrial, Administración de Empresas, Comercio Internacional, o carreras afines.
Job specific requirements:
2 años de experiencia en áreas de Supply Chain, Logística, Demanda, Planeamiento o Customer Service.
Experiencia en empresas de consumo masivo (deseable)
Manejo intermedio del Paquete Office
Manejo intermedio del idioma inglés
Work schedule:
Esquema híbrido, Lunes a Viernes 9 a 18 hs
No Relocation support available
Business Unit Summary
Mondelēz Southern Cone represents Mondelez International operations in Argentina, Uruguay and Paraguay. We produce over 40 iconic and delicious brands with more than 400 products including Milka, Oreo, Cadbury and Tang, and local jewels like Cerealitas, Terrabusi and Clight, among others. More than 2,600 wonderful people proudly work to make our delicious snacks at two production plants in Argentina: the Pacheco Plant in Buenos Aires Province, Villa Mercedes Plant in Villa Mercedes Province and our commercial offices located in San Isidro, Buenos Aires Province.
To learn more about us, visit
www.mondelezinternational.com/ar
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Customer Collaboration (CLD)
Customer Service & Logistic

Please refer the Job description for details