Customer Service Analyst T2-II at American Express Company South Africa

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Organizational Skills, Teamwork, Analytical Skills, Negotiation, Client Management, Compliance, Productivity, Quality Assurance, Relationship Building, Time Management, Adaptability, Attention to Detail, Self-Motivation

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Ensuring that metrics such as Quality, Compliance & Productivity are met Adherence to schedule (attendance, start/finish time, breaks) Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction Understand, determine and anticipate customer needs and present solutions as appropriate Ensure all actions and requests are attended to within the service level agreements Escalate unresolved issues to senior representative or team leader Maintain a positive and effective work environment Observe privacy act at all times when dealing with customers. Actively uphold the blue box values by not engaging in acts that do not support our corporate objectives to improve all areas of the service profit chain. Support changes that will be implemented out of business needs, adjustments to company policies, process Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client Actively uphold the blue box values. Should be self-driven and highly motivated Candidate must see work with primary sense of servicing our customers with first interaction resolution Should have niche communication skills both Oral and written Understand Amex values and business ethics Experience of Customer Service, Corporate Services and client management is preferred Minimum Qualifications: Graduate in any stream from renowned University Strong organizational skills and ability to work as part of a team to achieve goals Proven experience with negotiating/problem solving Ability to work within a busy and demanding team environment Commitment to the highest level of customer service Analytical and problem-solving skills Ability to identify and act on issues which may impact this corporate client Ability to manage own priorities Preferred Qualifications: Strong knowledge of PC based software including MSOffice and Outlook American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The role involves ensuring that quality, compliance, and productivity metrics are met while resolving customer issues to their satisfaction. Additionally, the analyst will maintain a positive work environment and uphold company values.