TECHNICAL/ FUNCTIONAL SKILLS:

• Administrative and organizational skills to manage both cost and lead-time data.
• Works independently and collaboratively within a team
• Ability to multi-task and set priorities
• Strong communication skills (verbal & written)
• Meet deadlines with a high degree of accuracy

BASIC QUALIFICATIONS:

• High School Diploma or equivalent required, Bachelor’s degree in business-related field preferred.
• Minimum of 5 years of Customer Service equipment, rotating equipment background preferred.
• Skilled in all MS Office products
• Working knowledge of ERP systems, preferably Epicor
  All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
  Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2024.
  We have been recognized as one of America’s Most Responsible Companies and one of America’s Greatest Workplaces for Diversity by Newsweek, one of the World’s Most Ethical Companies® by Ethisphere and one of America’s Most Innovative Companies by Fortune.

Why Choose Timken?

• Over a century of knowledge and innovation
• A culture of top performance
• A global, diverse environment
• Products that contribute to a sustainable world
• A conviction to improve communities around us
• Competitive salary and benefits

Not Ready To Apply?
Stay connected by joining our network and we’ll keep you informed about upcoming events and opportunities that match your interests.
Talent Community
Job Segment: Supply Chain, Engineer, Document Control, ERP, Customer Service, Operations, Engineering, Administrative, Technology

• Support the regional customer service and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
• Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
• Evaluate & Implement customer requirements for the repair, modification, or upgrade of customer’s equipment such that it is returned back to full working conditions.
• Complete Quote & Order entry processes including all ERP transactions and providing applicable information and data to engineering and supply chain departments.
• Coordinate customer visits, respond to customer requests and inquiries, and generate order progress reports as requested. Occasional travel may be required.
• Coordinate between Sales, Engineering, Operations, and Customers. And provide technical support to suppliers & customers as needed.
• Achieve business plan goal as it relates to customer service levels: timeliness of response to customers and on time delivery.
• Prepare basic bills of material for engineering to use as basis to structure jobs.
• Expedite orders by working with purchasing and production teams as needed.
• Maintain job records and accounting logs, file invoices, complete tax and other business forms.
• Support all office personnel. Engineering and Operations with administrative and clerical tasks.
• Maintain job records and accounting logs, file invoices, complete tax and other business forms.
• Responsible for greeting and directing the infrequent walk-in visitors, directing telephone calls to the appropriate personnel, organizing meetings, interviews, lunches, and site events as needed.
• Responsible for document control tasks including maintain all record-keeping, scanning, and filing of documents and photos.
• Organize and verify completeness of documents and create records/ files to ensure information is readily accessible.
• Review and update supplier delivery reports.