Customer Service Analytics Executive at NielsenIQ

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service Skills, Growth Strategy, Brand Strategy, Analytical Skills, Communication Skills, Visualization Skills, Storytelling Techniques, Microsoft Excel, PowerPoint, Organizational Skills, Interpersonal Skills, Business English

Industry

Software Development

Description

Job Description ABOUT THE JOB NielsenIQ Client Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute against specific client support related activities, compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations. Focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes. RESPONSIBILITIES Work with day to day contacts at the client, contributing to the achievement of client satisfaction targets Resolve client inquiries related to databases and other key aspects that impact client deliverables and liaise with internal teams as necessary Provide training to clients on NielsenIQ tools and solutions Analyze and interpret sales data + One NielsenIQ portfolio data Deliver final reports and presentations (category overview as well as issue based) building a story and final recommendations Lead client meetings and presentations over the phone and in person Independently discusses analysis design to best answer client questions with business partner/client Continue to broaden knowledge of client business issues and needs, NielsenIQ services and broader industry REQUIREMENTS High level of client service skills, Understanding of growth and brand strategy, Excellent analytical skills, Strong communication skills & visualization skills – interested in storytelling techniques, Good knowledge with Microsoft Excel, PowerPoint, Strong Organizational & interpersonal skills, Strong Business English knowledge, both verbal and written. Education & Experience Requirements: University degree or equivalent experience, Strong analytical mind and excellent numerical skills, Experience in Marketing Research would be a plus. WHAT WE OFFER A diverse work environment, Learning achievement academy, Global exposure and engagement, Ongoing career growth and skill development, Engaging and challenging work within our portfolio of global clients, Culture of performance-based rewards, Flexible working schedule. #LI-Hybrid Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Customer Success

Responsibilities

The role involves executing client support activities, analyzing sales data, and delivering reports and presentations. The focus is on achieving high levels of client satisfaction through accurate and insightful responses.