MARKETING & COMMUNITY ENGAGEMENT:

• Capture photos and videos during classes for social media and promotional content
• Create and schedule social media posts as needed
• Help celebrate students through programs like Student of the Month and birthday recognition

KEY RESPONSIBILITIES – CUSTOMER SERVICE + ADMINISTRATOR

As the Customer Service + Administrator, you are one of the key ambassadors of the studio. Alongside the owner, you help create a welcoming, connected environment where every student and parent feels a sense of community and care. You are a clear communicator who understands and shares the studio’s core values and messages with professionalism and warmth.

CORE RESPONSIBILITIES:

• Serve as a welcoming presence at the front desk and ensure all guests feel seen, heard, and valued
• Maintain clear and timely communication with families, staff, and the studio owner
• Represent and uphold the values of The Drea Lee Way through your interactions and work ethic
• Maintain a safe, clean, and professional environment for all clients
• Support student retention and contribute to growing enrollment by offering excellent customer service
• Be adaptable, helpful, and team-oriented—supporting coworkers and covering when needed
• Continuously learn and strive toward mastery in your role

ADMINISTRATIVE DUTIES:

• Clock in and out each shift; submit required documents to HR promptly
• Confidently navigate studio software (e.g., Dance Studio Pro)
• Keep front desk stocked with current seasonal flyers and program information
• Answer phones, return voicemails, respond to emails, and register new students
• Give studio tours and be knowledgeable about class offerings and scheduling
• Keep lobby and shared spaces tidy and presentable
• Perform daily studio checks (e.g., supplies, Lost & Found, studio cleanliness)
• Troubleshoot music system and tech as needed
• Complete daily closing duties