About the job

Company Description Catholic Development Fund (CDF) Archdiocese of Canberra and Goulburn is a financial services organization that supports the mission and activities of the Catholic community across the region. The fund provides ethical and responsible financial products and services to parishes, schools, and affiliated organizations. CDF focuses on building long-term relationships, ensuring that client funds are managed prudently and transparently. The organization values integrity, service, and community impact and offers a professional work environment with a strong sense of purpose.

• Role Description The Customer Service and Administration Officer is a full-time, on-site role based in Canberra. This role is responsible for delivering responsive and courteous customer service to clients via phone, email, and in person, including handling inquiries, processing applications, and resolving routine issues. The position involves performing a range of administrative tasks such as data entry, maintaining accurate records, preparing documentation, and supporting daily office operations. The officer will assist with transaction processing, account maintenance, and compliance-related paperwork, working closely with internal teams to ensure consistent and reliable service. The role also includes contributing to continuous improvement of processes, supporting projects as required, and upholding the values and standards of the CDF.