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Customer Service and Billing Specialist at Telstra

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Billing, Problem Solving, Capability Building, Customer Experience

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 6 May 2026 11:59pm Job Title Customer Service and Billing Specialist Job Summary As a Customer Billing Specialist you use your expertise across a range of products, services, systems and processes to deliver a great customer experience. You do this by directly working on complex issues and by supporting and building capability in other customer service team members. Job Description We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

The specialist manages complex billing issues and utilizes expertise across various products and systems to ensure a high-quality customer experience. Additionally, they support and build the capabilities of other customer service team members.