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Customer Service and Cargo Agent at Pacific Coastal Airlines

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 27

Salary

45000.0

Posted On

05 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Check-in passengers, issue boarding passes, verify immigration documents
Check baggage and collect excess baggage/overweight charges
Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
Execute deplaning and boarding processes, ensuring a safe, on-time departure
Process cargo shipments
Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
Commitment to providing a safe, stress-free and friendly passenger experience
Deliver service standards in accordance with Pacific Coastal Airlines philosophy
Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
Other duties as assigned

Responsibilities

Check-in passengers, issue boarding passes, verify immigration documents
Check baggage and collect excess baggage/overweight charges
Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
Execute deplaning and boarding processes, ensuring a safe, on-time departure
Process cargo shipments
Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
Commitment to providing a safe, stress-free and friendly passenger experience
Deliver service standards in accordance with Pacific Coastal Airlines philosophy
Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
Other duties as assigned