Join a dynamic and growing team. Our department responds to various customer requests in writing or by phone. The person must ensure follow-ups and assist the customer efficiently and professionally.
They will also need to navigate several computer applications to validate customer information. We offer complete and paid training in a pleasant and respectful work environment.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Make and receive phone calls for various clients
• Validate customer profiles for identity verification
• Gather information, answer questions, and enter detailed notes into computer tools
• Customer service, respond to needs
• Follow up on overdue payments: debt collection from individuals and small/medium businesses, ensure follow-up on customer files to maintain a satisfactory level of collection according to company policies
• Functional application support: resolve user issues, solve problems by guiding the customer throughout the process

Our Offer:

• Flexible work schedule (part-time and full-time)
• Possibility of an adapted schedule, ideal for a student job
• A complete range of social benefits
• Continuous training
• Competitive salary

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE

• Work experience in a similar position or in customer service (desirable)
• Bilingualism (French and English), advanced level required
• Proficiency in Word and Excel software