ABOUT US

The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.

As a Customer Service and Education Officer, you’ll play a vital role in supporting employers and workers by delivering clear, consistent information about the Portable Long Service Benefit Scheme, while helping to maintain an accurate and up-to-date register. Your day-to-day work will include responding to mix of phone and email enquiries, completing administrative tasks, and contributing to key projects and operational priorities as required.You’ll be supported by experienced Team Leaders, receive comprehensive training, and have the opportunity to grow your professional skills in a positive, team-focused environment. Whether you’re just starting your career or looking to build on existing experience, this role offers a opportunity to make a meaningful impact on our community, while continuing to develop valuable skills.